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GET 8% OFF IDR 200K MIN. ORDER / NO CODE NEEDED
GET 8% OFF IDR 200K MIN. ORDER / NO CODE NEEDED

FAQ


SHIPPING & DELIVERY


RATES (within Indonesia)

Jabodetabek

  • Flat-rate Standard Shipping IDR 10,000 for orders below IDR 500,000
  • Next-Day Express Shipping IDR 30,000
  • FREE shipping for all orders above IDR 500,000

Rest of Indonesia / Outside Jabodetabek

  • Standard and Express Shipping rate will be calculated and reflected at checkout, based on your shipping location
  • FREE shipping for all orders above IDR 500,000

DELIVERY

  • We will process and dispatch your order in 1-2 days after your payment is confirmed.
  • Delivery time: 2-5 days working days after dispatch, or based on your shipping location.
  • Local shipments are delivered by JNE.

PAYMENT


  • We currently accept online payment by credit card and bank transfer to Permata VA, Mandiri Bill Payment and BNI VA, with automatic payment verification.
  • For BCA Account please pay to, 
          ETHO KOSMETIKA INDONESIA
          (BCA) 2443-051-058
          KCP Pluit Kencana

and Click here to confirm your payment or email us at hello@tropecosmetics.com with your payment receipt and order number. Please allow up to 24 hours for us to verify your payment and an email confirmation will be sent to you.

ORDER DETAILS


We will send you an order confirmation email upon successful purchase at tropecosmetics.com, and a shipment confirmation email including your tracking number (if applicable) once we have dispatched your order. You may also login to our website to check your order status.  


INTERNATIONAL ORDERS


  • For International orders, please email us at hello@tropecosmetics.com
  • Depending on your location, you may also order online at our Taiwan Webstore (also ships to China, Hong Kong, Singapore and Malaysia), or Pinkoi Store for global shipping.
  • This webstore currently accepts online orders for shipments within Indonesia only.
  • International orders outside Indonesia may be subjected to import taxes, custom fees and duties levied by your government, usually collected upon delivery. It is the responsibility of the recipient to pay for any extra fees incurred. Please contact your local customs authority for accurate custom and duty fees.

RETURNS & REFUNDS


i. Unopened and unused, or ii. defective goods purchased at tropecosmetics.com may be returned for refund within 7 days after receiving your purchase. Email us at hello@tropecosmetics.com to process your refund, and detailed return instructions and return slip will be emailed for you to fill, and to be included in your return shipment. Your refund will be issued within 15 business days upon receipt of your return goods. Any associated shipping fees are the responsibility of the buyer and will be non-refundable.

Please return your product with its order receipt and return form to:
TROPE / PT. Etho Kosmetika Indonesia
Jl. Jembatan Tiga
Komplek Pluit Mas Blok EE No. 5-6
Jakarta Utara, Penjaringan 14450
Indonesia

CONTACT US


Customer Care & General Enquiries: hello@tropecosmetics.com